Effective Date: 22-09-2025
Welcome to Utsav India (www.utsavindia.in). By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.
1. Introduction
- Utsav India is an online multi-vendor marketplace that connects customers with sellers, artisans, and small businesses offering authentic Indian festival products.
- By registering, browsing, or purchasing from our website, you agree to comply with these Terms & Conditions, our Privacy Policy, and other policies published on the website.
2. Eligibility
- You must be at least 18 years old to register or purchase products.
- Vendors/artisans must provide accurate business and product details to list their items on the platform.
3. User Accounts
- To place orders or sell products, you may need to create an account.
- You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
- Utsav India reserves the right to suspend or terminate accounts that violate our policies.
4. Product Listings & Descriptions
- Vendors are responsible for providing accurate product information, pricing, and stock availability.
- Utsav India does not guarantee that product descriptions, images, or other content are 100% error-free.
- In case of incorrect information, we reserve the right to modify or cancel orders.
5. Orders & Payments
- All orders placed on www.utsavindia.in are subject to acceptance and availability.
- Payments must be made using the secure payment gateways provided on our website.
- Utsav India is not liable for delays or failures caused by third-party payment providers.
6. Shipping & Delivery
- Delivery timelines depend on product type, vendor location, and courier partners.
- Shipping charges (if applicable) will be displayed at checkout.
- Utsav India is not responsible for delays due to unforeseen circumstances (e.g., strikes, natural disasters, courier delays).
7. Returns, Refunds & Cancellations
- Return and refund policies vary depending on vendors and product types.
- Certain handcrafted or customized items may not be eligible for returns.
- Refunds will be processed as per our Return & Refund Policy.
8. Vendor Responsibilities
- Vendors must ensure that their products comply with all applicable laws and regulations.
- Vendors are solely responsible for the quality, authenticity, and timely dispatch of their products.
- Any disputes regarding product quality or delivery will be addressed between the vendor and customer, with Utsav India acting as a facilitator.
9. Intellectual Property
- All content on the website, including text, images, graphics, logos, and design, is the property of Utsav India or its vendors and is protected under applicable copyright and trademark laws.
- Users may not copy, reproduce, or distribute any content without prior written permission.
10. Limitation of Liability
- Utsav India acts as a facilitator between vendors and customers. We are not the manufacturer of listed products.
- We are not liable for product defects, damages, or losses caused by vendors or third-party logistics.
- Our maximum liability, in any case, will be limited to the order value paid by the customer.
11. Termination
- Utsav India reserves the right to suspend or terminate user/vendor accounts that violate these Terms & Conditions.
- Users may terminate their account at any time by contacting our support team.
12. Governing Law & Jurisdiction
- These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
- Any disputes shall be subject to the exclusive jurisdiction of the courts of [Insert City/State, e.g., Mumbai, Maharashtra].
13. Contact Us
For any queries regarding these Terms & Conditions, please contact us:
📧 Email: support@utsavindia.in
🌐 Website: www.utsavindia.in